Summary
This article explains how to Void a Payment in FlexiPayables
When to use this
The Void Payment process is used when the Payables Clerk realizes that the Payment is incorrect before sending it or if the Vendor notifies the Payables Clerk that the Payment was never received (e.g., lost in the mail).
When voiding the Payment, if the void is due to an error in the Invoices that were paid, the Payables Clerk has the option of voiding the Invoices at the same time.
Steps
- Go to Review Process -> Payables -> Void Payment or Using the search bar, search for and then select Void Payment.
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On the Void Payments screen, search for and highlight the Payment(s) that you need to void
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Click Process button
- In the GL Effective Date field, enter a date you want the void to be processed and reflected in the Journal entry.
- To delete the invoice record the payment was for, select the Remove Invoice check box.
- To send an email notification to the Vendor about the voided payment, verify the Email Void Notification check box is selected
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Click OK button to complete the Void Payment process
FAQs
Q: Why does my Payment not appear in the search?
A: Check that the correct parameters have been selected
Q: Can I reverse a Payment Void?
A: No, it is not possible to reverse a Payment Void.
Q: What if I void a check payment that has already cleared the bank.
A: You can Mark the invoice as Paid and then use the Update Payment Info screen to update the payment number if needed.
Contact Us
If you still need help, contact us at support@flexi.com or visit www.flexi.com/support.